Automotive Service Manager- Hyundai Experience Preferred


Dealer Partners
Chester, New Jersey
17 Locations

Service Manager – Franchise Automotive Dealership- Hyundai Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

  • Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
  • Monitor automotive repair/maintenance to prevent operational delays
  • Work with service director to set departmental objectives
  • Recruit, interview and train service staff
  • Maintain daily sales and production records as prescribed by upper management
  • Review and evaluate service sales performance
  • Staff technical teams relative to production requirements
  • Remain current on new products and changes to existing products
  • Maintain department finances within parameters established by upper management
  • Assure proper repair-order flow/maximize productivity
  • Monitor/control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
  • Enforce OSHA requirements, procedures and regulations
  • Conduct performance evaluations
  • Participate in operational planning
  • Maintain the facility and equipment
  • Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

About Us

Based out of Northern New Jersey, Fidelity Dealer Services was founded in 2005 by the company’s President, Greg Scarano.  Greg started in the automotive industry in 1975 and after 30+ years in dealerships as F&I, decided that it was time to make a larger impact with Dealers nationwide. Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership.

The goal was to gather a team of highly trained, extremely motivated account managers, who all share the same passion and knowledge of the Automotive Industry. These account managers could immerse themselves into any Dealer’s routine and provide the tools and training necessary to push Dealers to the next level.

After years of training seminars, F&I summits and NADA conferences, Fidelity Dealer Services has found that perfect Team!

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